The essential responsibilities of the Department Manager include:
- Achieves department sales targets, goals and objectives.
- Monitors sales figures, analyses and interprets data and trends and discusses this information with Branch Manager for forward planning.
- Conducts daily briefing and regular floor walks to make sure that brand image is maintained, ensuring expected service performance and customer experiences are managed and sustained; visual merchandising standards and good housekeeping standards are set and maintained at the highest level; maintains high quality in-store display with maximum cleanliness and upkeep of fixtures.
- Manages stock levels and control to ensure stock availability; minimising aged and damaged stock, and minimising stock loss.
- Work closely with buyers and merchandisers to ensure the department shines.
- Handles customer complaints and authorized to offer remedies on behalf of the department.
- Ensures that product knowledge is at its peak among salespeople; conducts shop-floor training to motivate and build the skills of the team.
- Deals with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews and counselling, as well as ensures staff are skilled by providing, recommending or organising training and development by liaising with HR and through own in store initiatives (e.g. short quizzes on product knowledge, on the job training).
- Ensures staff understands and adheres to security and operational procedures.
- Any other duties as per assigned.
Formal Education & Certification
- Preferably Diploma or Degree in Retail Management
Knowledge & Experience
- At least 2 years of retail management experience (departmental level)
- Strong commercial understanding
- Proven track record of achieving sales targets
- Experience in staff performance management
- Experience in profit & loss management, targets setting
- Department product knowledge
- Good understanding of labour / retail law, company policies and procedure
Personal Attributes
- Ability to motivate and lead a team of people
- Ability to analyse sales figures; good analytical skills and good business sense
- Strong sense of customer service
- Confident with high sense of responsibility
- Ability to solve problems and make effective decisions
- Ability to work under pressure in a fast pace working environment
- Ability to adapt to challenging situations
- Ability to handle and prioritise multiple tasks simultaneously
- High level of business ethics and integrity
