Customer Accounts Executive role reporting to Deputy General Manager and General Manager, ensures that business process is followed while meeting customer expectations and keeping the process as effective and cost-efficient as possible.
Responsibilities include:
· Prepare quotes and invoices
· Liaise with Customer
· Safety Management and Human Factors
· Documentation and Data Input
· Continuous Improvement Initiatives
Aviation background and experience is a bonus.
- Analytical skills – need to be able to spot problems quickly and find the underlying causes so changes can be made
- Critical thinking – once problems are identified, solutions and improvements must be found. This might involve thinking about a process, procedure or problem in a completely new way.
- Attention to detail – as the people responsible for the sales and inventory process performed, as well as the people who notice and report on problems, every detail must be noticed and acted upon when necessary
- Numerical skills – statistical analysis and data analysis
- Communications skills – strong written and verbal communication skills are key. Must be able to relay potentially complex ideas to a wide range of audiences – both in personal consultations but also through company SOPs and documentation
- Team working skills – working as part of the team, and in close coordination with other teams throughout the facility (as well as potential for interaction with suppliers and customers)
