Ensuring smooth and efficient management of reception area while strictly following company policies and local regulations. As the primary point of contact for guests, both arrival and departure, the role is essential in creating a memorable and positive dining experience.
• Guest Interaction & Service• Welcomes guests with genuine hospitality, and guide them effectively, whether they are dining in, picking up an order, or making inquiries.
• Cash Area & Equipment Maintenance• Maintains the cash register and surrounding areas in impeccable order, ensuring all equipment is cleaned, well-maintained, and compliant with company standards to support smooth daily operations.
• Customer Complaints Management• Addresses customer concerns by engaging the Floor Manager or Cafè Manager, ensuring swift and appropriate resolutions based on the nature of the issue and the customer’s profile (e.g., VIPs, regulars).
• Communication Management• Manages phone and e-mail correspondence professionally, handling customer inquiries, order-taking, and reservations with accuracy and promptness.
• Hygiene & Presentation Standards• Participates in regular checks to uphold the café's pristine image, ensuring the cleanliness and maintenance of all areas, particularly the pastry section, and reporting any maintenance issues promptly.
• Uniform & Grooming Compliance• Strictly follows company guidelines on uniform care and personal grooming to ensure a polished and professional appearance that aligns with the brand's image.
You hereby acknowledge and provide your consent for the utilization of your personal data for the explicit purpose of recruitment and job placement with this job application.
We regret to inform that only shortlisted candidates would be notified. EA License: 22C0941 (Communal Connections Pte Ltd)
