Responsibilities:
Ensure high level of customer service and retail operations efficiently.
Lead, motivate and manage sales team with clear sales target and ensure team’s achievement of targets.
Identifying opportunities and formulate strategies to ensure KPIs are achieved.
Liaising closely with internal departments to ensure success in promotional and operational competency.
Build, motivate and evaluate an effective sales team to achieve sales targets and team performance.
Partner with training manager to drive the highest service standards and customer experience by refining sales techniques and customer service trainings.
Reinforce brand image through store visual merchandising, staff grooming, service and operations skills.
Perform market analysis to ensure company stays competitive in brand positioning.
Ensure sales team adhere to company service standards and SOPs.
Optimize duty rosters to ensure sufficient manpower at stores, maximizing sales and wage efficiencies.
Requirements:
Candidate should possess a Bachelor’s Degree in any field.
At least 5 years of working experience in a similar capacity.
Experienced in retail operations with strong business acumen and retail math.
Proven track record in managing a team within a sales driven environment.
