Purpose:
The principal accountabilities of the Customer Service Representative are to perform order administration duties and ensure that customer order requests are processed on a timely and efficient basis. This position will be responsible for supporting the ASIA markets.
Key Responsibilities:
- Responsible for complete order to cash process
- Process customer orders using SAP system
- Provide sales support to designated countries
- Coordinate the preparation of shipping documentation to customers
- Attend to customer complaints
- Handle customer request for samples
- Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
- Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters.
Requirements:
- Sound knowledge in logistics and shipping. Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
- Experience in processing ASIA import shipments is preferred.
- Experienced in using SAP system and MS Office is an advantage
- Good team player, able to work independently and takes initiative to resolve issues.
- Meticulous, organized and possesses positive attitude.
- Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin
