Responsibilities:
The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.
- Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
- Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
Quotation & Configuration Check
- Ensure all the system configuration and quotes are accurate for SEA region.
- Provide technical training for SEA sales team and technical team.
- Provide after sales technical support (project/CS) if any PM/engineer needs help.
- Provide T&C support for SEA projects.
On site client training
- Ensure quality of services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
- Prepare customer training materials and deliver professional customer training.
- Attend internal training, improve skills.
Requirements:
- Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment.
- Basic IT knowledge in security hardware, network and database.
- Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
- Candidates with technical presales background will be an advantage.
- Good communication and coordination skills.
- Client service oriented and quick learner.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion
R23119309 | EA License 16C7883
