- Recurting, training and supervising staff
- Agreeing and managing budgets
- Creating staffing roster
- Planning menu
- Ensuring compliance with licensing
- Ensuring hygiene and health and safety legislation
- Promoting and marketing the business
- Handling customers enquirues and complaints
- Overseeing stock levels and ordering supplies
- Taking reservations
- Greeting and advising customers
- Complaints/Problems solving
- Preparing and preseting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Supervising daily shift operations including front and back of shop
- appraising staff performance and disciplining or retraining staff to correct poor performance
- Controlling operational coss and identifying ways to cut waste
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