The Director, Partner Enablement will be responsible for the Partner facing enablement activities to ensure successful deployments and help clients realise “Time to Value” goals including the adoption of best practices, valid deployment methodology and working within the defined Saviynt processes. In addition, the Partner Enablement Director drives strategic global initiatives within Saviynt based on a wide range of data and metrics to manage costs, identify risks, highlight cross sell/up sell opportunities and general business process improvements.
WHAT YOU WILL BE DOING
Through regular cadence with key partners:
- Gather feedback to drive continual improvements with Saviynt processes, community tools and systems.
- Understand partner’s strategic goals and advise on how to achieve them
- Feedback to partner on how they can improve their “Ways of working” based on information gathered from the field as well as internal data metrics
- Working with CSMs, TAMs and Expert Services to build a picture of a partner’s strengths and weaknesses as well as projects at risk
- Track go-live dates in your region, identify aged/deferred go-lives at risk
- For projects/go-lives at risk, identify causes and recommend possible interventions (Expert Services, Support Operations escalation, CSM/TAM ownership)
- Profile partners by geography, experience and performance to assist Partner Directors and Sales Directors with recommendations to clients. Data points include – No. of successful deployments, No. trained/certified resources, Saviynt Solutions contributions.
- Monitor and measure partner’s engagement with Freshdesk, Forums, Documentation Portal, Ideas Portal and Saviynt Exchange
- From data driven analysis, identify trends at a regional and global level and devise strategies for field teams to adopt
- Attend Partner Focused events and either present on related topics or host workshops to share knowledge increase partner engagement
- Create content for quarterly Partner Newsletter that adds value to the partner’s capabilities and knowledge
- Support the Partner Director in managing the partners performance with evidential facts to enable a robust dialogue
- Challenge the Status Quo and identify areas for improvement both externally with partners and internally with functional teams
- Communicate the Saviynt vision and product roadmap
- Managing upsell and cross-sell opportunities
- Driving expansion opportunities
- Negotiating contracts and pricing
WHAT YOU BRING
- Bachelor’s/ equivalent in Engineering
- 10+ years of industry experience in design, development, customization, configuration, deployment of any Identity Management and Governance products
- Thorough domain knowledge in all areas of IAG
- User Lifecycle Management, Provisioning and Reconciliation
- Direct customer or partner interaction and management skills
- Strong technical presentation and communication skills, both verbal and written
- Ability to present and communicate at an executive level
- Must be able to thrive in a fast paced, high energy environment
- Ability to work independently, adapt quickly, and maintain a positive attitude
