Interested candidate please share your updated copy of resume at [email protected]
( For fast response please drop message at whatsapp number- +65 96310776 )
Requirement
- Candidates must have least 10 years’ experience in Production support in a banking environment.
- Candidates must have exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills.
- Knowledge of ITIL concepts.
- Ability to analyse problems, provide short term, and long term solutions.
- Knowledge of SRE methodology for incident respond, application observability implementation.
Responsbilities
- Manage operating model to ensure support levels and effort sharing of operational tasks (e.g. monitoring of service availability and performance) with 1st and 2nd Level Support
- Execute required audits, controls (e.g. access rights), annual risk assessment in order to identify operational IT risks and manage related risk mitigations and actions. Manage IT Security process (e.g. firewalls) for service
- Managing the L2 Support for the day-to-day incidents/service requests and problems in the IT environment.
- Ensuring all SLAs defined for Production Support are met.
- Reviews and performs risk-assessment of operational changes affecting the owned IT-Service including the post-implementation review of the changes.
- Adjusts and approves release plans with the Application Responsible, ensuring all SLAs defined for Production Support are met. Identify hotspots and areas for continuous improvement.
- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations.
- Identifies and monitors operational risks of an IT-Operation Service according to Risk Management.
- Support DR/BCP activities in assigned application areas and ensure smooth and seamless completion of activity within regulatory guidelines.
**************************************************************************************
Ashwani - R. No: R1114530
__________________________________________________
Helius Technologies Pte Ltd (Licence No: 11C3373)
