Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nuturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nuturing our students as a whole.
We have an exciting career opportunity for the position of Information Technology Manager and invite talented individuals to join us.
Job Description:
A. Network and System Maintenance
- Oversee the daily operations of IT infrastructure, ensuring stability and accessibility of networks, servers, and hardware.
- Manage the installation and maintenance of software systems, ensuring compatibility and up-to-date versions across all user platforms.
- Troubleshoot and resolve issues to minimize downtime and provide smooth operations for academic and administrative needs.
B. IT Support and Helpdesk
- Provide timely IT support to staff and students.
- Educate users on IT processes and usage of essential software tools, as needed.
C. Data Backup and Recovery
- Manage and monitor regular data backup schedules to safeguard critical institutional data.
- Maintain data storage solutions, with backups stored securely via the institution's IT platforms.
D. Cybersecurity and Compliance
- Manage cybersecurity protocols, including firewalls, antivirus protection, and user access controls.
- Ensure compliance with Singapore’s Personal Data Protection Act (PDPA) and institutional data security policies, safeguarding sensitive information.
- Regularly review and update security practices to address evolving cyber threats.
E. Vendor and Asset Management
- Manage relationships with external vendors for IT hardware, software, and support services, coordinating purchases and service agreements.
- Maintain an inventory of IT assets, tracking hardware, software licenses, and warranties to manage lifecycle replacements effectively.
F. Policy Development and Documentation
- Manage and enforce IT policies, particularly in areas of data backup, access management, and usage standards.
- Maintain documentation ranging from backup and recovery protocols, network configurations, and IT processes.
G. Strategic IT Initiatives
- Support the development and execution of strategic IT initiatives.
- Provide IT insights and analysis to support decision-making and strategic planning.
- Lead or participate in cross-functional teams to implement key projects and initiatives.
- Collaborate closely with the Management team to support the institution's strategic mission and goals.
- Provide support for other assignments as directed by the Vice President and President.
Requirements:
- Bachelor or Master's degree in Information Technology, Computer Science or related field.
- 8 years of progressive IT management and support experience, with 3 years of leadership role within an international private education setting.
- Comprehensive knowledge and proven experience ranging from data backup systems, IT infrastructure maintenance, user support, and cybersecurity.
- Strong understanding of Singapore’s data protection requirements and best practices in IT compliance.
- Ability to handle confidential information with discretion.
- Ability to be operationally hands-on, proactive mindset, and committed to delivering results within stipulated timelines.
