Customer Service Officer (Call Centre)
Location: Central
4 weekdays + 1 weekend
Office Hours
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements:
- Have previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
Interested applicants may apply, alternatively you may send in your CV to bexlyn.chiu[at]revup-proservices.com
Bexlyn Chiu
R1985241
EA 24C2366
