Key Responsibilities:
· Responsible for overall client support in Remittance Solutions for the International Market
· Maintain professional and effective working relationships with clients
· Develop trusted relationships with key accounts, clients and partners
· Ensure the timely and successful delivery of our products and solutions according to client’s needs and objectives
· Deliver exceptional client services on a day-to-day basis
· Execution of transactions and trades base on client’s needs
· Seek referrals from existing clients and stakeholders
· Develop and grow remittance solutions business
· Involve in new client onboarding process
· Conduct meetings with existing clients to understand their business needs and provide tailored solutions
· Recognise and anticipate triggers based on client behaviour to engage with clients who request to terminate / downgrade relationship
Requirements:
· Diploma or Degree in Business/Economics/Sales & Marketing or equivalent
· Minimum 1 years working experience in cross-border payment / remittance industry / FX industry / DPT industry
· Entrepreneurial and able to work in fast faced environment with numerous stakeholders
· Resourceful and independent with good problem-solving skills
· Strong communication and relationship building skills
· Fluent in both English and Mandarin (able to communicate with Chinese speaking associates).
· Commercial understanding of technology solutions, specifically towards financial services industry preferred
