Job Role
Administrative support for Assistance Management Team (AMT)
Main Responsibilities
Assistance Management:
- Ensure timely submission of New Applicant Fee Financial Reviews (FFR) in the CRM system for approval.
- Verify that all supporting documents for Welfare FFR are complete and ready for submission.
- Generate National Means-Test System (NMTS) reports from the NMTS portal prior to FFR submission.
- Seek approval for EZ link reimbursement from designated approvers.
Administrative Support for Taxi Assistance:
- Generate and audit monthly taxi misuse reports to ensure compliance and accurate record-keeping.
- Coordinate taxi card logistics for distribution to dialysis centres or arrange collection by Social Workers at HQ.
- Prepare and issue taxi card acknowledgment slips to Social Workers for patient distribution.
- Ensure all acknowledgment slips are collected, scanned, and stored in the CRM system for tracking.
- Maintain and update the acknowledgment slip spreadsheet regularly to monitor compliance and distribution.
- Attend to phone and email inquiries related to taxi card services.
- Liaise with vendors for replacement of lost or malfunctioning taxi cards.
- Reconcile all vendor invoices, obtain Head of Department (HOD) approval, and submit to the Finance team (FIN).
General Support:
- Assist community care staff with taxi card applications and seek approval from designated approvers.
- Generate staff taxi card balances at month-end and ensure approved top-ups are processed before the new month starts.
- Assist with any ad-hoc duties as assigned by the reporting officer to ensure smooth departmental operations.
Qualification (Related Field)
- Diploma or equivalent, administration related qualification will be preferred
Experience
- At least 2-3 years of experience in healthcare/administration related work
Soft Skills
- Excellent communication skills with stakeholders and patients
- Good adaptability, pragmatism and self-awareness
- IT Savvy
- Team player
