Job Responsibilities
- Provide excellent support experience to customers via all relevant communication channels.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Prepare and monitor assigned clients’ key performance indicators (KPIs) and address the gaps in the performance with the other internal stakeholders.
- Liaise with freight forwarders to ensure shipment are picked up on time.
- Extract system data such as [historical sales, stock inventory, on order, pricing] to prepare buying spreadsheet.
- Prepare PO and follow up with suppliers to expedite and ensure that the Supplier On time Delivery Performance are met.
- Maintain pricing data and other information by SKU
Requirements
- Minimum Diploma/ Degree in Supply Chain and Logistics Management
- Preferably with 2 years of working experience in the related field
- Proficient in MS Office (Ms Word, Excel etc)
- Able to work independently and has good initiative
- Self-motivated, energetic and independent, and enjoy working in a fast-paced environment
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
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