Job Role
The job holder is responsible to assist the Nurse Manager (NM) to provide administrative support in the Dialysis Centre (DC) to ensure delivery of safe and cost effective patient care activities, according to established policies and procedures.
Work Location
- DC: Block 225 Toa Payoh Lorong 8, #01-54, Singapore 310225
Main Responsibilities
- Maintain housekeeping duties in DC by ensuring cleanliness of the patient waitingarea/reception/nurses counter/storerooms
- Ensure the environmental maintenance duties are satisfactorily carried out by vendor:
· 1. highdusting
· 2. collection of empty canister and carton boxes
· 3. biohazard collection
- Handle reception by attending to phone calls, visitors logs (Visitor/Ambulance/Van/EscortLog Book) and crowd control
- Ensure that all DC equipments (phone/photocopier/scanner/fax machines) are in workingcondition by following through on repairs/service and also assisting the DC tosend/receive documents
- Report and follow-up with the IT Department on application / software /hardware issuesof the DC
- Assist the DC in creating/labelling/maintaining files of patient case notes (current/old/new)which also includes arrangement through Logistic termination/transfer cases
- Update accurately and timely the staff training records/details, BCP Emergency Evacuationfile, Consignment Notes, Biohazard details/Call Tree and any other information required byNursing Services/Human Resource and other Departments
- Maintain updated staff photo, staff biodata, staff nursing license and certificates in NKFVillage
- Raise Service Request for dispatch of items and documents to HQ/DC and Patient BillLetterheads and Envelopes Order
- Reconcile the weekly/monthly drug consumption by checking on the Navision stockmovement report and the CRM drug consumption report before submitting the reports toFinanc
- Reconcile the monthly total dialysis session for individual patient in the CRM with that inthe RPOC
- Perform stock management duties as stated below:
· 1. weekly/monthly stock take and stock ordering of medicalconsumables/drugs/pandemic stock/stationery/berverage
· 2. posting of Purchase Order/invoices/Transfer Order in Navision
· 3. receiving of stocks
· 4. monitoring the stock par level
- Assist Community Care to distribute EZ-Link Cash top-ups, food vouchers, taxi cards,Mean Test Forms, patient event flyers and any other adhoc/future benefits to the patients
- Assist Finance Department in:
· 1. printing patients monthly invoices and distributing the same to patients
· 2. the collection of donations or cash/cheque payments from patients who chose topay their bills at the DC
· 3. answer patients’ queries regarding bills/redirect them to Finance
· 4. fixed asset audit
· 5. assisting the NM to prepare petty cash reimbursement form
- Co-ordinate/follow-up on behalf of the DC via phone/fax/email for requireddocumentation and other correspondence with Nursing Services /relevant department
- Perform any other additional administrative duties:
· 1. update patient contact details in CRM
· 2. maintain Patient Feedback Box and Feedback Form
· 3. replenish Nursing Forms
· 4. prepare gift declaration form and photo of the gift to submit to HR if gift/meal valueis above $805.
· 5.open letter box and sort out the corresponding mail
· 6.perform check in the DC and the building apron for mosquito breeding
· 7.maintain notice board (internal and external)
· 8.wheelchair loan to patient
- Perform any ad-hoc duties as assigned by NM/Supervisor.
Qualification (Related Field)
- At least GCE ‘O’ / ’A’ level or ITE in office skills
- Preferably with Diploma in Business Admin
- PC literate in Microsoft Office
Experience
- At least 1 to 2 years’ working experience
- Prior working experience in a healthcare setting will have added advantage
Soft Skills
- Good Interpersonal and Communication Skills
- Ability to speak local dialects preferred
