Job Description:
Policies and Procedures
- Compilation of data concerning new developments and irregularities at sites and update to superiors
- Provide data analysis of operations and perform routine reports compilation
- Provide operational assistance, analysis of operations and perform routine activities to meet quality requirements and customer service
- Implement plans for operational excellence, department goals and operations standards
- Maintain high level of service standards to our Tenants and Customers.
- Review and recommend improvements for systems and procedures
- Monitor and conduct the cost effectiveness of the car park operations. Ensure the car park operations runs smoothly and efficiently
- Monitoring and Tracking of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) of contractors.
Car Park Operations
- Manage and lead a team/contractors in supporting operations at the respective Car Park Clusters.
- Responsible for the efficiency and effective control of daily car park operations.
- Monitor the cost effectiveness of car park operations.
- Conduct regular car park visits and audits to maintain operations standard in terms of cleanliness, discipline, politeness and other standards set by the company.
- Attend to Carpark Operations matters escalated by contact centre and work closely to resolve operational cases efficiently.
- Conduct revenue protection and enforcement exercise, and in prevention of any possible revenue leakages.
- Attend to any ad-hoc meetings at site or at HQ, and any other duties as and when assigned by Management.
Period:
- 2 years contract
Location:
- Jurong East
Working Hours:
- Monday to Friday, 8.30am to 6pm
Salary:
- Up to $5,300
Requirements
- Minimum Diploma in any discipline
- Experience in Operations and Customer Service Management
- IT-savvy & proficient in MS Office especially Excel and meticulous in numbers / reports
- Strong analytical skills and able to work well with cross functional levels and external service providers
- Team player, meticulous & customer service oriented with excellent organisational and administrative skills
- Independent with supervisory experience
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Reg No: R1107390)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
