Roles & Responsibilities
Job Description
- Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work
- Communicate and enforce policies and procedures
- Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job
- Oversee the daily operations of outlet for efficient operations
- Ensure good and prompt service to satisfy customers' needs
- Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines
- Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory control
- Drive & exceed individual & store targets
- Provide excellent customer service
- Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies
- Evaluate sales and work performance of frontline staff
- Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge
- Guiding and training new staff members to promote internal growth
Job Requirements
- Good interpersonal and communication skills
- Good leadership and people management skills
- Able to manage multiple priorities in a fast-paced work environment
- Proficient in Microsoft Office software
- Full time/permanent position
- Able to commit to working retail hours on weekdays (9am-6pm) and weekends/public holidays (9am-6pm)
- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)
Staff Benefits
- Attractive salary scheme
- Yearly performance bonus
- Different types of leave benefits
- Career progression & development opportunities
- Comfortable and conducive working environment
