- Develop annual and quarterly business plans to maximize the sales and product focuses
- Responsible for demand planning and new product forecasting
- Responsible for the front line teams; to ensure they reach sales targets
- Gather, report, and communicate customers' feedback on service, customers, and product
- Measure, track and analyse key KPIs to enhance results
- Create reports for upper management
- Keep abreast with industry, market trends, and best practices
- Maintaining constant communication between management and staff, to ensure proper operations of the organization
- Achieving consistency across all outlets in terms of great customer experience, service standards, and customer satisfaction
Requirements:
- Service-oriented with a positive attitude.
- Able to lead, influence, and resolve conflicts to reach consensus around common goals.
- Friendly and cheerful personality.
- 5 to 8 years of experience in beauty industry will be an advantage
- Good communication and interpersonal skills.
- Comfortable with working in a fast-paced environment.
- Able to work night shift and split shift
- Customer-focused and possess strong communication & interpersonal skills
- Pleasant disposition & well-groomed
- · Must be able to work night shift and split shift
- · Must be able to work extra hours or weekend if needed
