Working Hours: 5 days office hours
Salary: Up to $6K Max + AWS + VB
Job Scope:
The Assistant Manager, Hospitality role is to assist Head, Hospitality to complete all Hospitality-related operations in the Nursing Home, ensuring our establishment works smoothly and to assist in conducting training on Hospitality-related curriculum.
This role is responsible for building relationships with residents and their family members, identifying their needs and a seamless service delivery.
There will be an agreed Key Performance Indicators set for maintaining the service excellence of the nursing home.
Job Scope:
- Ensure that all Hospitality policies are implemented
- Build meaningful and professional relationships with residents and family members
- Ensure that all Household are equipped with clean linens
- Ensure that all Household are equipped with kitchen items
- Ensure that family members are updated on the residents well- being in terms of activities, outdoors events etc.
- Support the operation team in maintaining key relationships, by promoting relevant services to new/ existing residents
- Handle complaints when necessary
- Conduct essential hospitality training for Care Staffs
- Supervise and evaluate Care Staff service delivery
- Ensure all records are kept properly and consistently
- Prepare reports for Head, Hospitality review
Job Requirements:
- Min. Diploma/ Degree in hospitality or any relevant field
- Min. 2-3 years relevant experience in hospitality/ customer service field
For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599
