About Us:
Join our dynamic team at Hilton Garden Inn Singapore Serangoon, located in the heart of Singapore. We're seeking a Guest Service Executive to deliver exceptional customer experiences.
Job Summary:
Provide top-notch service to our guests, ensuring a memorable stay. Assist with guest inquiries, enhance customer satisfaction, and promote hotel services.
Responsibilities:
- Deliver high-quality service consistently
- Gather guest feedback and suggest operational improvements
- Resolve guest complaints efficiently
- Find solutions to problems and communicate effectively
- Maximize room occupancy with up-selling techniques
- Monitor Front Office team performance and service quality
- Maintain strong departmental relationships
- Assist in emergency handling and hotel operations
Requirements:
- 1+ year of hospitality experience
- Excellent communication and interpersonal skills
- Knowledge of hotel operations and systems
- Ability to work shifts, including weekends and holidays
