Only Singaporean needs to apply.
Reporting to Ops Lead, acting as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.
Job Scope:
Technical Support & Troubleshooting:
Provide timely and accurate support for hardware and software issues on client laptops. Diagnose, troubleshoot, and resolve laptop-related problems such as operating system malfunctions, application crashes, connectivity issues, and peripheral device problems. Escalate unresolved issues to higher-level support when necessary.
Laptop Configuration & Setup:
Install, configure, and upgrade software, drivers, and essential tools on laptops.
Manage user accounts and permissions according to company policies. Ensure all laptops are regularly updated with the latest security patches and antivirus updates.
Issue Resolution & Ticket Management:
Respond to user-reported issues via email, phone, or helpdesk system.
Track and manage support requests using a ticketing system, ensuring prompt resolution of issues within agreed SLAs. Document issue resolution steps and provide feedback to users.
Inventory Management & Asset Tracking:
Maintain accurate records of laptop inventories, including software licenses and hardware components. Coordinate laptop replacements and upgrades when required, managing the lifecycle of company-issued devices.
Skillset Requirements:
- Proficiency in Windows OS (Windows 10/11) and basic knowledge of MacOS.
- AWS Administration proficiency.
- Expertise in installing, configuring, and maintaining common software and applications (e.g., Microsoft Office 365, collaboration tools, antivirus software).
- Understanding of basic networking concepts (e.g., IP addressing, DNS, DHCP).
- Experience with Wi-Fi connectivity troubleshooting and VPN configuration for remote access.
- Antivirus software deployment and management.
- Min 1-2 Years Exp.
