ROLE PURPOSE:
An experienced broker who operates within the Aviation Insurance market to place risks with insurers; to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes. Negotiates effective terms to ensure client needs are best met in relation to suitable pricing and cover.
KEY ACCOUNTABILITIES:
Technical:
- Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
- Collates and communicates client requirements to ensure appropriate marketing of the risk
- Prepares or checks market presentations
- Liaises with clients and ensures client queries are resolved
- Responds to market and third party queries as appropriate
- Is aware of, and satisfies, territory, tax and legislation requirements
- Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
- Plans the most appropriate solution for the client’s demands and needs
- Takes responsibility for data entry, credit control and chasing subjectivities where required
- Liaises with support technicians and IBA as required
- Ensures up to date records are maintained at all times on the Company system
- Knows when to seek guidance from senior members of the team
- Negotiates with underwriters to place insurance that balances quality, coverage and price.
Policy, Process and Procedures:
- Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
- Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
- Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
- Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
- Ensures that self (and direct reports) adhere to company policies and procedures and obtain necessary authorisations at appropriate points in the process
Environment, Customer Focus and Relationships:
- Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
- Provides support and assistance to senior colleagues and/or their clients on request
- Deals with, or refers, client enquiries, renewals and mid-term adjustments
- Develops strong relationships with immediate Team and the wider Business Unit
- Solicits advice and guidance, when appropriate, from their line manager
- Behaves with all clients fairly and ethically
- Shares information that could be beneficial to the Operating Entity/Group
People Management/Personal Development:
- Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
- Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
- Keeps nformed of all legal and regulatory developments relevant to the Operating Entity/Group
Regulatory and Compliance:
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.
- Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
- Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements
- Maintains accurate records and deals with correspondence appropriately
- Operates in an honest, professional and ethical manner
- Strictly adheres to the Group Employee Code of Conduct
- Completes all relevant regulatory training
- Ensures compliance of self and direct reports with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
PERSON SPECIFICATION:
Knowledge/Experience
- An in depth understanding of the general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
- Knowledge of the Aviation market including an awareness of competitors, specific territory knowledge, cultural awareness
- Relevant product(s) knowledge is required (Airline, Aerospace, General Aviation, Large & Complex risks)
- At least 5 years experience in the Aviation market, with a good understanding of claims handling and processing
- Key knowledge with Aviation Insurance Cover and policy wordings (Hull All Risks, Liability, Hull War, Personal Accident, Loss of License)
- Knowledge with Aviation Markets Across the globe
- Aviation Insurance Background is required as the role will be client facing and providing and advisory to the Insured / Reinsured and negotiates aviation Insurance contracts on their behalf with Re/Insurers
- Technical knowledge with Aviation Policy wordings as part of the requirements is reviewing the client’s service contracts
Skills/Behaviours
- Customer focused approach
- Numerate and literate
- Good communication and interpersonal skills
- Able to work independently and use initiative
- Able to work flexibly to achieve tight deadlines/targets with good organisation skills
- Computer literate
- Analytical and able to solve problems
- An attention to detail and willingness to learn
- Calm and resilient under pressure
- Able to positively react to change
- Is a team player, networks and able to build sustainable relationships
- Able to build sustainable working relationships
- Able to train junior members of the team on specific system/process tasks
- Able to coach and mentor junior members of the team
Qualfications
- GCSE Maths and English (or equivalent)
- Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role
- Working towards or has attained ACII (although this is not critical)
