We are looking for an L1 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.
- Competitive remuneration package (up to $4,000 + AWS + VB).
- Hybrid working arrangement.
- Be part of a collaborative and supportive team that encourages growth.
Responsibilities:
- Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
- Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 2 support.
- Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
- Work closely with L2 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
- Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
- Work is arranged in a 12-hour shift following a rotating 3-2-2-3 schedule.
Job Requirements:
- Singaporean only.
- Willing to work on rotating shifts including weekends and public holidays.
- Bilingual in English and Mandarin to handle Mandarin-speaking clients.
- Prior experience with some programming languages (HTML, JAVA) will be an added advantage.
- Good writing and communication skills.
- Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
- Experience in supporting fintech related software applications will be an added advantage.
- Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
- Prior experience in supporting mobile or web applications is an added advantage.
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This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data not required at this application stage.
- To withdraw consent, email [email protected].
- All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781
