This role provides support to essential business activities including daily operational activities, generating invoices, and other support to the Novogene NGS business.
Responsibilities
- Provide administrative support for local and international shipment activities, including inbound and outbound courier booking and tracking, ensuring shipment compliance.
- Support commercial activities and local despatch coordination, facilitating delivery or collection between the customers and service providers.
- Handle the receiving of biological samples, ensuring compliance with protocols.
- Understand and adhere to temperature requirements for samples. following established protocols.
- Handle customer enquiries through calls & emails.
- Support commercial activities, such as generating invoices and delivery order.
- Any other tasks as assigned.
Requirements
- Able to commit to a duration of 9-12 months.
- Strong computer literacy, with proficiency in Microsoft Excel.
- Prior working experience in the logistics industry is preferred.
- A team player.
- Details oriented, meticulous, and conscientious in work.
- Able to handle stress and adapt to changing priorities.
- Good coordination skills.
- Good communication skills, both verbal and written.
- Good phone etiquette, with the ability to communicate effectively with customers.
- Committed to supporting month-end business activities.
- Flexible and willing to accept ad-hoc and urgent tasks as needed.
