Job Title: Billing Supervisor (Courier Service)
Location: East
Department: Finance & Sales Operations
Reports to: Senior Management
Job Summary:
- Manage all billing operations within the courier service.
- Ensure accurate and timely processing of sales orders from various channels (emails, phone calls, online portals).
- Collaborate closely with sales and management to optimize revenue generation.
- Perform internal audits to verify sales data integrity.
- Provide analysis of unclosed sales with insights and recommendations.
Key Responsibilities:
Billing Operations:
- Oversee the billing cycle and ensure timely, accurate invoice generation.
- Manage and resolve discrepancies in sales orders and billing.
- Ensure invoices are delivered on time and maintain a professional customer experience.
Internal Auditing:
- Conduct routine audits to verify sales data accuracy and compliance.
- Identify and correct discrepancies, errors, or potential fraud in sales data.
- Maintain data integrity across billing and sales processes.
Sales Analysis & Reporting:
- Analyze sales data to identify trends and areas for improvement.
- Collaborate with management to maximize sales opportunities.
- Provide insights into unclosed sales with detailed remarks and recommendations.
Collaboration & Strategy:
- Work closely with sales, customer service, and management to align billing operations with business objectives.
- Assist in identifying strategies to capture additional sales based on trends.
- Communicate proactively with customers to resolve billing issues and enhance satisfaction.
Sales Closure Support:
- Participate in strategy discussions on customer behavior and sales tactics.
- Track reasons for unclosed sales and provide feedback to management for process improvements.
Key Skills & Competencies:
- Expertise in billing systems, internal audits, and sales order processes.
- Strong analytical skills in sales data analysis and reporting.
- Excellent communication and team collaboration skills.
- Ability to articulate reasons for unclosed sales and provide actionable recommendations.
- Proficiency in billing and CRM software, Microsoft Office Suite (Excel, Word, PowerPoint).
- Detail-oriented with strong problem-solving skills and the ability to work under pressure.
Qualification
- Accounting, Finance, Business Administration, or a related field.
- 3-5 years of experience in billing, sales analysis, or a related role in the courier/logistics industry.
- Preferred experience in internal auditing.
- Strong organizational and multitasking skills, ability to meet deadlines in a high-pressure environment.
Work Environment:
- Primarily office-based.
- Close collaboration with sales, customer service, and senior management.
Interested applicants send your resume to : [email protected]
