RESPONSIBILITIES:
Strategic Planning:
- Responsible for the financial performance of at least two brands, including profit and loss management and the implementation of effective cost control measures.
- Manage the budget and forecasts for the brands to meet or exceed management expectations.
- Develop and recommend business marketing plans aimed at increasing sales.
- Plan, direct, and coordinate the opening of new outlets.
Operations Management:
- Oversee the daily operations of at least two brands.
- Maintain and enhance the overall performance of the brands through regular cost analysis and process monitoring.
- Supervise food and operational safety to ensure a welcoming environment for patrons.
- Drive operational efficiencies by providing leadership that supports the organization’s service culture and maximizes customer satisfaction.
- Establish operational procedures and standards to ensure service quality and full compliance with the organization’s SOPs, policies, and service standards.
- Maintain product and service quality standards through ongoing evaluations, complaint investigations, and corrective actions.
- Supervise and develop a team of area managers, restaurant managers, supervisors, and service staff to ensure optimal manpower utilization.
- Perform any additional duties as assigned by the General Manager, Operations.
QUALIFICATIONS:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Proven experience in strategic planning and operations management, preferably in the food and beverage industry.
- Strong financial acumen with experience in profit and loss management.
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Proficient in budgeting and forecasting processes.
- Knowledge of food safety regulations and operational standards.
- Strong problem-solving skills and a customer-focused mindset.
EA License Number: 23C1935 | EA Personnel Number: R1551292
