Our client is a plastics machinery company expanding its presence in Singapore.
They are seeking an IT Support Manager to lead and manage their internal IT team and projects.
Job Purpose
Manage the internal IT Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions.
Providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.
Will be working alone in the initial period, and to build up the team over time. With good performance, can be promoted to become IT Head
Key Responsibilities
- Project manage system development from business requirements to implementation
- Able to collect user requirements and perform business analysis
- Document the business requirements for overseas development team for applications development
- Conduct user training on new business systems for users
- Manage user acceptance testing
- Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
- Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
- Ensure Licensing Management
- Support onboarding / off-boarding employees on corporate systems
- Create and update manuals and documentation
Key Required Skills
- Degree in Computer Science or related courses
- At least 3 years of IT project experience
- Experience in application development and support
- Required knowledge includes Java, servler, jsp, freemaker, Spring, Hibernate, JPA
- Skilled in HTML, Javascript, Vue, React and other frameworks
- Experienced in Oracle, MYSQL, SQL Server; and able to write SQL statements
- Knowledge in FIORI and ABAP will be an advantage
- Proven work experience as End user services manager
- Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
- Exceptional customer service skills with a problem-solving attitude
- Task-oriented and organized, experience managing a ticket queue and ability to prioritize
- Team management skills, team player, can collaborate in a productive fashion
- Able to troubleshoot a large variety of technical issues
- Experience in remote support
- Desktop Support: Windows 10 and Mac 10.13+
- Hands on experience with help desk and remote-control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Ability to work under pressure
- Good attitude and willingness to learn
- Able to work with colleagues from different countries
- Customer-service oriented
- · Good team work
- · Excellent written and verbal communications skills
