Company Profile
Cornerstone Global Partners (CGP) is an Asia-centric HR solutions firm with a global reach through offices in China, Hong Kong and Singapore, along with network offices in 40 other countries around the globe. We provide services which include traditional C-level to mid-level executive consulting, market entry/outbound investment consultancy and organizational design solutions through our industry-specialized recruiting team.
Job Description
At CGP, we are all about building a high-performing team to optimize operations and achieve peak efficiency. We are searching for an Application Consultant who will be part of our business process outsourcing team. You will be responsible for providing IT support with the SAP Business One application, ensuring timely responses to all support requests and the preparation of documentation where required.
Responsibilities include:
- Provide prompt and professional technical support according to Service Level Agreements.
- Manage all incoming technical support calls effectively and efficiently.
- Identify, investigate, and analyse customer business processes, procedures and work practices.
- Evaluate inefficiencies to customers and recommend optimal business practices, and system functionality and behaviour.
- Assist with training and documentation.
- Monitor and provide regular feedback to customer on progress of support requests.
- Test and QA all developments and/or fixes prior to delivering to customers.
- Escalate support requests where required.
Knowledge/Skills/Experience
- Minimum 4 years’ experience in a technical support position.
- Clear and effective communication skills along with exceptional analysis and documentation skills.
- Excellent customer service skills and a passion for exceeding customer expectations.
- Ability to prioritise daily duties and work well towards deadlines.
- Display a positive, can-do attitude.
- Ability to work in a team environment and/or individually.
Software & IT Skills Required:
- Minimum 4 years’ experience with SAP Business One or similar ERP Systems.
- Conversant with multiple versions of SAP B1.
- Experience in trouble shooting technical issues.
Education & Qualifications:
- A Bachelor’s degree in Information Technology/Accounting/Finance or similar will be highly regarded.
- SAP certifications are preferable.
Working Hours: Monday to Friday (9am to 6pm)
