About Our Client
Our client is a multi-award winning HRTech and FinTech company that helps companies around the globe mitigate people related risks through background checks and due diligence solutions and enhance their skills and competencies through highly interactive training solutions suited for the Digital Economy.
This role reports to the Team Leader for Client Success.
They are looking for a Senior Client Services Executive and the successful candidate will be privileged to attain challenging opportunities and a clear career path that will facilitate huge personal and professional development, as well as competitive and rewarding compensation package.
Senior Client Services Executive
Position Summary
As a Senior Client Services Executive, you will be a strategic partner to the clients, ensuring their success through exceptional background screening solutions. You will be the primary point of contact, managing the entire client journey from onboarding to ongoing support. This critical role plays a vital part in delivering a seamless experience while upholding the highest standards of quality, efficiency, and client satisfaction. Your responsibilities encompass a wide range of tasks, from monitoring cases and orders to conducting client onboarding and business reviews, and acting as a trusted advisor. You will play a pivotal role in managing client relationships, addressing inquiries and concerns, and driving operational excellence to meet and exceed client expectations.
Job Scope / Principal Accountabilities:
- Cases and Orders monitoring
- Orders integration
- Turn-around time monitoring
- Candidate chasing
- Guarantee daily, weekly, and monthly goals are met
- Analyse verified information for accuracy and completion
- Investigate and confirm reference credibility
- Maintaining a positive, empathetic, and professional attitude toward clients at all times
- Responding promptly to clients’ inquiries
- Knowing client’s ScreenGlobal Platform inside and out so that you can answer questions
- Onboarding new and existing clients
- Conducting business review with the clients;
- Case creation and check out orders for clients requiring these services
- Quality monitoring the checks and annexures before submitting the final report to the clients
- Ensure that the client compliance tracker is updated on a daily basis
- Abide to client instructions and ensure that instructions are relayed to operations team
- Ensure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with information and privacy management systems, are followed in Singapore HQ and the Philippines site.
- Be vigilant to report possible security and privacy incidents as required through the ISO core team and department heads or email to the Data Protection Officer, and ensure appropriate risk mitigation and control processes are taken to avoid further risks.
Qualifications, Knowledge, Skills and Competencies required:
- Bachelor’s degree in any related field
- One to two years work experience in background check and customer service is preferred
- Excellent attention to detail and accuracy in entering data
- Strong written and verbal communication skills
Are you ready for a challenging and exciting endeavour that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills and competencies to support the establishment and enhancement of our client’s business? If yes, you might be exactly the new team member they are looking for!
Please submit your updated and comprehensive CV in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date to:
What Our Client Offers
Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provide challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.
Personal Data Protection Statement for Job Applicants
Please be informed that the personal data you provided by way of your job application to Benchmark will be collected, used and disclosed by or on behalf of Benchmark to determine or investigate your suitability, eligibility or qualifications for employment with Benchmark and/or its clients and manage your application for employment with Benchmark and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.
Thank You!
We thank all applicants for their interest in a career with our client. Due to the high volume of incoming applications, we will not be able to respond to all applicants. Therefore, only shortlisted applicants will be notified for interviews. All applications will be treated with the strictest confidence.
THOMAS CHAN | MOM CEI No: R1766693 | Benchmark Staffing Solutions | MOM EA License: 21C0679 | UEN: 53435609E
