Roles & Responsibilities
Roles & Responsibilities
Sales supervisors of retail sales employees may:
Greet and assist customers
Respond to customer inquiries and complaints
Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers
Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Inventory stock and reorder when necessary
Instruct staff on how to handle difficult or complicated sales
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions
Formulate pricing policies and accuracy
Attend trade shows to identify new products and services
Coach, counsel, recruit, train and discipline employees
Approve contracts with vendors
Utilize information technology to record sales figures for data analysis
Must be able to work night shift or split shift
Must be able to work extra hours or weekend if needed
