Join our Client's dynamic team as we seek a Project Team Lead, who's an exceptional individual to spearhead operational needs in collaboration with the Client.
Job Responsibilities
- Lead and manage the shared services team of up to 7 people comprising of the following functions: Recruitment coordination, HR General Admin and Finance related support Ops
- Bridging team and stakeholders by addressing queries, demands and other issues
- Engage in resource management and planning to deliver task and request within stipulated deadlines
- Monitor pending task and ensure delivery is within set KPIs and SLAs
- Lead process improvements in human resource operations services
- Analyse issues raised due to Workday and provide solutions to team and stakeholders
- Raise Incident Reports and Service Request in the ticketing tool and follow up closely the issues with client
- Develop new SOPs due to new workflow and request
- Lead process improvements and ensure SOP are up to date
- Work with stakeholders to provide operational workflow/requirements for new system launches or system changes
- Other ad hoc duties assigned
Job Requirements
- Minimum Diploma 5 years of relevant working experience
- Minimum 2 years of experience in managing a team
- Able to work in a fast paced dynamic environment
- Tech-savvy with good proficiency in Microsoft Office and technology tools (Note: Excel skills such as vlookup and pivot tables are important)
- Experience with Workday or other leading HR Systems preferably
- An experienced professional with high energy, has a can-do attitude who is able to lead and motivate the team
- Excellent written and spoken communication
Working Hours / Location
- Mondays to Fridays: 8.00am to 6.00pm
- Nearest MRT – Raffles Place
We regret to inform, only shortlisted candidates shall be contacted.
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EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)
