Role
- Possess good knowledge on System and able to support backoffice applications and interfaces:
- Perform daily health check to ensure the system is running as per schedule
- Monitor the jobs and recover the job if there is any job failure
- Understand the application architecture and ensure IT disaster recovery plan is tested regularly for effectiveness.
- Work with vendor in supporting day-to-day operations, investigate issue and to perform service recovery if any production incident.
- Conduct regular meetings with vendors to discuss on any issues or requests. Work with vendors on any fix implementation, supporting end-to-end testing etc.
- Perform regular application review and to ensure compliancy and implementation according to technology security standard, policies, and procedures. Eg. TSSAC, ACRA, ITPM Checklist, etc.
- Have a good understanding of the interfaces for the supported applications, provide impact analysis to the upstream/downstream should there be any incident arise or changes going to make.
- Monitor, manage and improve the efficiency of application services. Perform Root Cause Analysis and identify areas for review and for improvement.
- Responsible for handling Change Management, raising Change Request and scheduling for the implementation of fixes and enhancements. Ensure all new deployments have correct documentation and training.
- Ensure Problem Management, Change Management, Release Management and Service Management processes are always complied with.
- Have good interpersonal skills and capable to communicate with different work groups within IT and BU/Operations / vendors on issue reported.
Requirements
- Bachelor’s degree in computer science, Engineering, or a related field.
- At least 5 years Backoffice Application Support Experience on Local/Foreign Exchanges for Equity markets.
- Sound knowledge of Financial Markets products and Order Management Flows.
- Preferable to have application knowledge on NovaCAS, Margin and Control-m.
- Proven experience as a Technical Lead or similar role in margin migration projects.
- Strong knowledge of Security house, margin systems, processes, and technologies.
- Preferable have knowledge in supporting Windows, Unix, and Oracle systems.
- Deep Knowledge of Unix scripting, Control M Scheduler, crystal reports, PLSQL and SQL language with common database platforms such as SQL Server and Oracle
- Good experience with DevOps practice and tools (JIRA, BitBucket, Confluence, Junit, and Jenkins etc.) is required
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