Key Responsibilities
- Arrange collection and deliveries of freight for international air import moves.
- Taking operational, routing, and customer service responsibility for all shipments handled.
- Using preferred list of truckers and vendors to identify customer solutions based on rates and service.
- Coordinating between shippers, consignees and air carriers.
- Complete all necessary import documentation in order to remain compliant with regulations.
- Entering import shipment information into the system.
- Receive, review, and process documents, follow up with origin offices for clarifications and resolutions on paperwork, and follow all processes to ensure smooth completion.
- Establishing and maintaining a positive relationship with customers and vendors.
- Providing classification recommendations to customer with approval.
- Coordinating and preparing all necessary import documentation.
- Responding to any customer questions concerning import milestones, shipment status, and charges.
- Remain within company guidelines to customer inquiries regarding shipments.
- Escalating uncommon, complex customer issues to the next level manager for resolution when necessary.
- Processing the billing and invoicing for the shipment.
- Performing other related duties, as assigned.
Requirements
- ITE/ Professional Cert/ Diploma/ Degree
- General Knowledge in Air Freight Operation (Plus point if able to perform Permit Declaration)
- Good Problem Solving & Analytical Skills
- Required skill(s) - Microsoft Office
To Apply, kindly click on the "APPLY NOW" button and job details. We regret that only shortlisted candidates will be notified.
Daniel Lim | Registration Number: R24124455 | AlwaysHired Pte Ltd
EA Licence No: 24C2293
