- Ensure high level of customer service and retail operations efficiently.
- Lead, motivate and manage team with clear sales target and ensure team’s achievement of targets
- Identifying opportunities and formulate strategies to ensure KPIs are achieved
- Liaising closely with internal departments to ensure success in promotional and operational competency
- Build, motivate and evaluate an effective sales team to achieve sales targets and team performance
- Partner with training manager to drive the highest service standards and customer experience by refining sales techniques and customer service trainings
- Reinforce brand image through store visual merchandising, staff grooming, service and operations skills
- Perform market analyst to ensure company stays competitive in brand positioning
- Ensure sales team adhere to company service standards and SOPs
- Optimize duty rosters to ensure sufficient manpower at stores, maximizing sales and wage efficiencies
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