Job summary:

• Basic up to $2600 + OT + Allowance + Bonus
• Monday to Friday: 08:30 AM - 05:30 PM ; Alternate Saturdays: 08:30 AM - 12:30 PM
• Working location at North area: Sembawang area

Job scope:

• Handle a diverse range of tasks, with 50% focused on backend operations for VIP customer management and 50% on frontline duties.
• Identify and address customer inquiries and concerns promptly, offering appropriate solutions and guidance.
• Effectively manage customer complaints, ensuring timely resolution and follow-up for satisfaction.
• Collaborate with internal and external stakeholders, including customers, contractors, and workshops.
• Generate quotations and raise Work Orders to facilitate smooth workflow processes.
• Coordinate job orders with workshops and contractors for efficient service delivery.
• Maintain communication with controllers and contractors to oversee service quality and pricing.
• Monitor vehicle service and repair progress, providing updates and feedback to customers.
• Manage service/repair schedules and vehicle collection arrangements in coordination with customers.

Requirements:

• Relevant customer service / administrative / support function experience
• MS Office Skills
• Familiar with CRM system will be advantageous

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*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Eric Yong Cheng Yuan | EA Personnel No.: R24124583