About our client: Our client is one of the MNC companies in the Chemical industry.
About the role:
- Support onsite helpdesk and workplace operation in Singapore.
- Support offshore colleagues (e.g. India, Japan and Korea) colleagues via remote support tool.
- L1 Triage with ServiceNow tickets assignment, tracking and resolution within SLA.
- Responsible for Asset inventory.
- Microsoft Intune Laptop/desktop lifecycle for new hires/ resigned.
- Supports Site IT and lab Applications as backup.
- Support IT office technology (e.g. File, print services, IP phones & etc).
- Hand on support for network and PC hardware issues.
- Configure printers and label printers on network and resolve printer problems.
- Participate in global/local projects to deliver solutions on-site.
- Email messaging support configurations, troubleshooting (Lotus Notes Archive)
- Managing User Accounts, Profiles, Groups & resource Permissions.
About you:
- Bachelor’s degree/Diploma in Information Technology, Computer Science, or a related field.
- 2-3 years of experience in IT support or a similar role, preferably in the chemical industry.
- Experience with helpdesk ticketing systems (e.g., ServiceNow).
- Proficiency in Microsoft Intune for managing laptop/desktop lifecycles.
- Familiarity with remote support tools for assisting offshore colleagues (India, Japan, Korea).
- Strong knowledge of network and PC hardware troubleshooting.
- Experience in configuring and resolving issues with printers and label printers.
- Understanding of email messaging support configurations and troubleshooting (e.g., Lotus Notes Archive).
- Familiarity with asset inventory management.
- Good Team player and communication skills.
- Strong teamwork and collaboration abilities.
- Good organizational skills with attention to detail.
- Ability to manage user accounts, profiles, groups, and resource permissions effectively.
- Willingness to participate in global/local projects.
- Ability to support site IT and lab applications as needed.
Others:
- Work location: Jurong Island (company transport provided)
- Work hours: Mon - Fri (8.00am - 4.30pm)
- Contract Duration: 1 year, subject to extension
*Please note that only shortlisted candidates will be contacted*
Employment Agency: Kingsforce Management Services Pte. Ltd.
Employment Agency Licence No: 94C3545
EA Personnel: Wong Pik Kiun (Kimberly)
EA Personnel Reg. No.: R1984508
