- Well-known EV MNC
- Basic from $2,800 - $3,800
- Monday – Friday, 8:30am – 5:30pm
- Location: Lorong Chuan MRT
Responsibilities
- Manage and oversee vehicular Net Promoter Score (NPS).
- Analyse customer complaints and refine product and service improvement points.
- Analyse customer complaints and suggest product/service improvements.
- Regularly produce analysis reports and provide decision-making insights.
- Establish and track customer complaint handling processes and evaluate results.
- Conduct research and surveys on customers, distributors, and aftersales performance.
- Score, compare performance, analyse, and propose improvements.
- Manage the NPS database and provide an overview of the NPS landscape.
Requirements
- Min. Diploma in Business Management, Marketing, Business Administration, or Engineering.
- 5 years of experience in an automotive distributor/dealer environment.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- IT and software knowledge is an added advantage.
- Bilingual in English and Mandarin to liaise with colleagues in China.
For consideration, kindly submit your CV by clicking “APPLY NOW” or email to [email protected]
**Only shortlisted candidates would be notified**
MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R24123733 | Chen Yit Keat
