We are looking for Assistant Manager to join one of the local tertiary institutions who have a strong passion for delivering exceptional service to residents of the student and faculty housing, and athletes and users of sports & recreation facilities on campus.
JOB DESCRIPTION
- Location: West
- Work Type: Permanent
- Salary: Up to $5.2K Basic + Bonuses
JOB SCOPES:
- Plan, manage, and oversee the hostel application processing and the assignment of rooms, including the management of waitlist and students’ appeal for on-campus accommodation.
- Ensure the high quality of rooms for students’ check-in through comprehensive inspections.
- Ensure accurate billing of hall fees and other payable items as well as timely collection and follow-up where necessary. This includes accurate and timely refunds to students where applicable.
- Collaborate with other departments and external vendors / contractors to get update on the status of maintenance / repairs to student hostels.
- Proactively engage student residents in understanding and addressing residents’ needs, and contributing to problem-solving and resolution of concerns. This includes addressing and resolving student residents’ requests, feedback, and complaints promptly to meet SLA requirements.
- Lead and take charge of investigations and compile supporting documentation for incident reports. This includes proposal of suitable sanctions for rule violations based on the severity and frequency of infractions, and prompt escalation of persistent and / or severe breaches for further enforcement measures, as well as implementation of approved sanctions.
- Ensure that facilities reservations are made through established booking channels, and all pre-event and post-event arrangements are properly managed.
- Define requirements for procuring necessary goods and services, including prepartion of quotations and tenders, their evaluation, and making recommendations for award of business.
JOB REQUIREMENTS:
- Singaporean (s) only.
- Must possess at least Degree with more than 5 years of managerial working experience in residential management/services, customer service/relationship management, hospitality management, central administration function.
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Lua Zhi Chin (Jeanette) - R1873831
ScienTec Consulting Pte Ltd – 11C5781
