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Jobs in Singapore   »   Jobs in Singapore   »   Engineering Job   »   IT Desktop Engineer (MNC / VIP Support)**Up to $4k
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IT Desktop Engineer (MNC / VIP Support)**Up to $4k

Smart Forte Consulting Llp

Smart Forte Consulting Llp company logo
  • To provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame.
  • Hardware support: Technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
  • Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
  • IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
  • Enhanced support for VIP users
  • Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
  • Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
  • Asset management support for end user devices by following defined processes
  • Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
  • Onsite support for events such as trade shows or special meetings
  • Regular checks for IT Room devices and Meeting Room equipment when required
  • Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Job Requirements

  • Diploma in Information Technology, Computer Engineering, Electronics or related field
  • 3 to 5 years of deskside support experience (MNC support and VIP support experience preferred)
  • Experience in using ServiceNow is preferred
  • 5 days work at Raffles Quay
  • Salary up to $4000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

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