- Oversee the IT operations within the organization, ensuring timely and efficient support to enhance staff satisfaction.
- Provide assistance with helpdesk tasks as needed.
- Coordinate, plan, and manage IT services and activities to ensure smooth operations aligned with business objectives.
- Ensure successful project and change management, delivering solutions that meet technical, functional, performance, and business requirements.
- Collaborate with internal teams and external vendors to propose and implement technical solutions, establishing key performance indicators (KPIs) and ensuring vendors meet contractual obligations for successful project outcomes.
- Ensure adherence to enterprise technology practices and project management standards, maintaining quality and consistency.
- Monitor key project milestones, adjusting plans and resources as necessary to meet objectives and deadlines.
- Oversee IT asset management, inventory, and documentation to ensure accurate records and efficient processes.
- Facilitate communication across the organization on project scope, budget, risks, and resources to promote transparency and collaboration.
- Manage IT procurement, including obtaining quotes, entering procurement details, and ensuring efficient workflows.
- Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement efforts.
- Perform additional duties as assigned by management to support overall IT operations and projects.
Requirements:
- Bachelor’s degree in computer science or IT.
- At least 8 years of experience in IT service delivery or a related field.
- Proficiency in Microsoft products.
- Knowledge in Networking, System Administration, cloud-based infrastructure, and Cybersecurity is a plus.
- Experience with IT auditing is an advantage.
- A team player who can work independently and handle pressure effectively.
- Resourceful, proactive, organized, and adaptable to fast-paced changes.
- Strong communication skills and the ability to prioritize tasks efficiently.
