Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company
Monitor condition of server, apps and security measures
Identify, log and resolve technical problems of the scope (Incident Management)
Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
Respond to site to troubleshoot, diagnose and rectify faults
Liaise and coordinate the recovery of systems
Identify potential changes and system improvements for consideration and implementation (continuous improvements)
Create, maintain and distribute reports of progress to Technical Operations Manager and Service Delivery Manager.
Any other ad-hoc tasks assigned
Good knowledge of windows operating systems, Clusters, NLB, or Unix
Good knowledge of OS Provision, hardening and patching.
Good knowledge of Solarwinds, Manage Engine.
Good knowledge of AV solution such as Symantec.
BMC Control-M
Good server experiences like AD administration & basic networking experiences
At least 3 years of relevant working experience in infrastructure support is required for this position.
