JOB SCOPE
Job Responsibilities
- Responsible for forwarding and receiving of all information pertaining to the department
- Receive, record, and distribute various reports / information
- Prepare assignments for morning / evening room attendants
- Prepare Housekeepers daily reports
- To coordinate with GR’s room controller for unassigned room, rush room and re assign room when needed
- Liaise with floor supervisor and manager for the rush room
- Liaise with floor supervisor, FO and facilities with regards to rooms that need to OTM due to defects
- Monitor number of VD turn VC
- Monitor discrepancies rooms and DO with VC status
- To monitor the completion of maximo and FCS request and advise supervisor to check and release the room
- Monitor FCS time out
- Receive, record, and transmit guest requests accurately
- Responsible for entering accurate room status into computer daily and investigate discrepancies
- Maintain and update administrative data
- Maintain key control
- Monitor lost property
- Maintain monthly attendance records
- Coordinate & follow up with Engineering department on all maintenance requests
- Relevant experience in hospitality environment
- Interact with all levels of Team Members
- Pleasant personality with excellent customer service attitude
- Well groomed & energetic
- English speaking
- Ability to work rotating shifts, during weekends and public holidays
JOB REQUIREMENTS
- Minimum 1 year Housekeeping Operations experience
- Possess a good command of spoken and written English & Mandarin to communicate with fellow Chinese speaking colleagues and give clear instructions over the phone & email for work purposes
- Able to give clear instructions over the phone
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
- Minimum secondary school graduate
