The Role of Accounts Executive administrator in Alaska Pte Ltd primarily involves in providing support to the sales team, especially following up on dealer requests ensuring smooth operations.
- Dealers Correspondence – Act as a point of contact between the company and dealers, responding to dealers inquiries, request, and concerns promptly and professionally.
- Process, manager and invoice dealers orders, ensuring accuracy. Verify the order details, stock availability, pricing and payment terms.
- Assist the sales team by providing them with the necessary information, documents and materials to facilitate their sales effort.
- Respond and be on standby to monitor available service slots for incoming calls, and promptly responding to inquiries from the sales team about scheduling arrangements or dates.
- Responsible for providing a respond to dealers calls with regards to the status of scheduled servicing slots
- Responsible for providing accurate information on Usage of Remote, missing of accessories in Screw Pack. – Arrange and response promptly to dealer and update the sales team status
- Assist to issue Warnings to dealers during violation, for example, price control policies
- Generate sales report on Highlight Dealers and update sales person on dealers that are out of KIV and are prepared for reorder status to keep sales team on track
- Issuing payment reminders to dealers
- Update parts by model to generate sell thru parts report when required.
- Update dealers on new models and policies like warranty extensions, PWP
- Any other administrative tasks that directly or indirectly contributes to the sales team morale and performance.
In simpler terms, the feedback from the sales team should convey that they perceive the office as a reliable source of support, especially when it comes to updates on servicing, whether it's completed or pending, and that they can concentrate on creating new sales opportunities without being burdened by administrative tasks.
