Job Summary:
The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.
Key Responsibilities:
1. IT Operations and Support:
- Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
- Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
- Maintain and update IT systems to ensure their optimal performance and security.
2. IT Project Support:
- Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
- Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.
3. Cybersecurity and Compliance:
- Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
- Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).
4. Infrastructure Maintenance:
- Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
- Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.
5. Technical Support and Troubleshooting:
- Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
- Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.
6. Vendor Management:
- Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
- Assist in evaluating new technology solutions and recommend improvements to current systems where needed.
7. Reporting and Documentation:
- Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
- Prepare and submit regular reports on system performance, incidents, and project progress.
Qualifications:
- Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
- Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
- Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
- Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.
Preferred Skills:
- Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
- Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.
