- Create and maintain a detailed view of the existing architecture.
- Establish architectural controls to ensure the correct technical solutions are used when delivering business solutions.
- Expert in integrations with 3rd party applications
- Recommend emerging technology & process enhancements.
- Analyze the impact of new requirements.
- Resolve technical escalations, including responding to defects.
- Participate in process & requirement workshops, providing expertise on best practices & emphasizing streamlined processes & systems.
- Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform.
- Partner to identify and resolve technical issues.
- Consult with Product Owner on Strategy, Design and Engineering of Platform
- Create target state vision through designs, standards, and patterns.
- Assess technical debt for criticality and scope.
- Advise implementation design to ensure alignment with best practice and scalability.
- Identify and communicate platform capabilities and opportunities for platform roadmaps.
- Review and approve new standards, patterns, and practices.
- Collaborate with stakeholders including developers, product owners, technology leadership, business consumers and technical governance.
- Contribute to community forums and communities of practice within the company.
- Participate in SCRUM activities: Understand team’s deliverables and communicate prioritized list of work to be delivered.
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