The Customer Service Manager is responsible for overseeing the daily operations, ensuring a high level of customer satisfaction, managing staff, and maintaining the overall quality of service. This role requires strong leadership skills, a customer-oriented mindset, and the ability to manage financial aspects of the restaurant effectively.
Job Description:
- Oversee the day-to-day operations of the company
- Ensure compliance with health and safety standards
- Conduct regular performance reviews and provide ongoing training and development.
- Ensure high levels of customer satisfaction by providing excellent service.
- Monitor online reviews and feedback, and implement improvements as needed.
Job Requirements:
- Outstanding and proven guest relations abilities
- Able to manage difficult situations in the moment and when they arise
- Excellent communication skills in both verbal and written form
- Able to build long term relationships with staff and guests and build up a loyal client base
Registration No: R1325237
EA Licence No: 22C1376
