To provide L1, L2, L3 support for SAP HANA
Requirements:
- Database Incident management, Event Management, Outage Management & Service Request Management
- Root Cause Analysis
- Support standard/non-standard Build activities
- Provide Database support to RDBMS such as HANA Database
- Supporting Backup & Recovery
- Alert handling and optimization
- Decommissioning of system/server as needed
