1. Team Leadership
- Lead, supervise, and mentor a team of air conditioning repair and maintenance technicians.
- Provide ongoing training and development opportunities for the team. Foster a positive and collaborative work environment.
2. Service Coordination
- Develop and implement efficient repair and maintenance schedules.
- Coordinate service calls, prioritize tasks, and allocate resources effectively.
- Ensure prompt response to emergency repair requests.
3. Technical Expertise
- Stay updated on industry trends, new technologies, and advancements in air conditioning systems.
- Identify opportunities for process improvement and implement best practices.
- Provide technical guidance and support to technicians in troubleshooting and resolving complex issues.
4. Customer Satisfaction:
- Establish and maintain strong relationships with clients.
- Address customer inquiries, concerns, and ensure high levels of satisfaction.
5. Budget Management:
- Develop and manage the departmental budget, ensuring cost-effective operations.
- Monitor expenses, analyse budget variances, and implement cost-saving measures.
6. Compliance and Safety:
- Ensure compliance with industry regulations, safety standards, and company policies.
- Implement and enforce safety protocols to ensure the well-being of employees and customers.
7. Inventory Management:
- Manage and control the inventory of spare parts and equipment.
- Coordinate with suppliers to ensure the availability of required materials for repairs.
- Generate regular reports on repair and maintenance activities, including key performance indicators (KPIs).
8. Reporting:
- Provide updates to senior management on departmental performance and challenges.
Requirements:
- Possess a Singapore Class 3 license will be an added advantage.
- At least 2 years of working experience in the related field.
- Positive attitude, good interpersonal & customer-centric skills.
- Experience in air-conditioning repair & maintenance & install.
- Ability to work independently and collaboratively in a team.
