1. Position Summary
Housekeeping Supervisor is responsible for supervising the activities of housekeeping attendance to ensure well-maintain guest room and public area. Next in position to Assistant Housekeeper, candidate has to be able to handle overall housekeeping operation when Assistant Housekeeping is not around.
2. Responsibilities
Operations
- Assign jobs to cleaner, monitor cleanliness, progress and team performance
- Conduct daily inspections of all public areas (restrooms, lobby, hallways, stairways, offices, landscape, function rooms, etc…) in order to ensure all areas of the hotel are cleaned to standards
- Must have experience and knowledge of Floor Care to include marble and carpets
- Must be able to plan and schedule for periodic deep cleaning, marble restoration and carpet shampooing incl. guest rooms
- Must be able to plan, schedule and train new housekeeping attendant especially in term of machine handling
- Supervise & coordinate pest control, flowers & plants
- Oversees daily activities of the overnight cleaning
- Stock inventory and order
- Follows and teaches all required safety and standard operating procedures
- Interacts with customers when necessary
- Able to handle simple internal correspondence, eg. Lost & found, departmental email reply
- Works weekends, holidays, rotating shifts and long hours during peak season when there is a lot of function
- Assist and provide idea of festive hotel decoration when necessary
- Be able to standby and offer help to room side whenever is needed
- Acts as a role model to other Service Company employees
Guest Service
- Able to communicate and handle minor issue arise from guest
Administration
- Able to prepare morning assignment to housekeeping attendant
- Stock ordering & inventory
- Basic knowledge of Microsoft is require
