Desktop Support Engineer
To provide IT Support to end users on hardware and software problems, and resolve them in a timely manner.
Key Responsibilities
1. Team Management
· Ensure Cplus Project and BAU - EUC Teams does meet a minimum expectation support standard.
· May require to lead a small size of team on their job scope and knowledge transfer.
· Taking ownership and responsibility of queries, issues and problems assigned to EUC Team Members
2. Incident Management
· Log all incidents (either via phone or email) into the Incident Management System and
· handle all incidents within the SLA.
· Follow through all the necessary escalation from L1 to L2 and/or 3rd Party, hardware vendor and also to the supervisor.
· Ensure all the information entered into the Incident Management System are accurate and complete to facilitate the generation of monthly report for Management review else immediate rectification to be done upon seeking supervisor approval.
3. Asset Management
· Ensure new PCs and IT peripherals deployed are in working conditions else rectification to be done.
· Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed.
· Report any discrepancy of data to supervisor / manager and perform the necessary
rectification as per supervisor instruction.
· Desktop Software / Patch Management
· Assist in the testing and rollout of the software / patches to all PCs.
· Provide daily / weekly / monthly update on the progress to the supervisor.
4. Job Request
· Understand the user's requirement, provide recommendation and solution to the user
· within SLA.
· Provide immediate update on the status of the request assigned.
· Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor.
· Manage VIP/Executive support
· After office hour support and standby
· Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor.
Interested applicants please send your resume to [email protected]
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W
